Privacy Policy

At McLuck, we are committed to protecting your personal information and handling it with transparency and care. This Privacy Policy explains what data we collect, how we use it, who we share it with, how we protect it, and what rights you have. By using the McLuck platform, you agree to the practices described in this policy.

1. Who We Are

McLuck Casino is operated by B-Two Operations Limited, registered in the Isle of Man, with B2 Services OÜ acting as its payment services agent. For any privacy-related questions, contact us via the Mcluck-us-casino.com contact form or reach us by email through the help center.

2. What Data We Collect

Information You Provide Directly

Name, email address, date of birth, phone number, and state of residence provided during registration
Identity verification documents submitted during KYC — government-issued photo ID, selfie, and proof of address
Communications sent to the support team via the contact form, email, or live chat

Transaction and Activity Data

Records of optional Gold Coin purchases, including transaction amounts and payment method type
Sweeps Coin balance history, gameplay activity, and prize redemption requests
Loyalty Club tier progression and associated gameplay volume
Tournament participation and bonus claim history

Technical Data

IP address, device type, browser type, and operating system
Geolocation data used to verify that you are accessing from an eligible US state
App usage data, crash reports, and session analytics
Cookies and similar tracking technologies (see Cookie section below)

If you register via Google or Facebook, we receive your name, email address, and profile picture from that platform in accordance with their data sharing permissions

3. How We Use Your Data

Account management: To create and maintain your account, verify your identity and location, and provide access to the platform
Platform operation: To deliver games, process optional coin purchases, manage prize redemptions, operate the Loyalty Club, and provide customer support
Legal compliance: To fulfill obligations under US sweepstakes law, including verifying player eligibility by age and state, and processing prize redemptions in accordance with sweepstakes rules
Security and fraud prevention: To detect and prevent unauthorized account access, multi-accounting, VPN usage to bypass geographic restrictions, and other prohibited conduct
Communications: To send service notifications, bonus alerts, promotional emails, promo codes, and support responses — you may opt out of marketing communications at any time using the unsubscribe option
Platform improvement: To analyze usage patterns, resolve technical issues, and develop new games and features

We do not sell your personal data to third parties. We share data only in the following circumstances:

Payment processors: Optional coin purchase payment details are handled by certified third-party processors (Visa, Mastercard, Discover, Apple Pay, Google Pay). Full card details are not stored on McLuck servers.
Redemption processors: Prize redemption requests via ACH bank transfer are handled by our payment services agent, B2 Services OÜ.
Identity verification services: KYC document submissions are reviewed by trusted verification providers.
Game providers: Our game studio partners may receive limited technical data necessary to deliver and optimize game performance.
Legal and regulatory authorities: We may disclose data when required by law, court order, or regulatory request.
Business transfers: In the event of a merger or acquisition, your data may be transferred with advance notice provided to affected players.

5. Your Rights

Access: Request a copy of the personal data we hold about you
Correction: Request that inaccurate or incomplete information be corrected
Deletion: Request deletion of your personal data, subject to legal retention requirements
Restriction: Request that we limit processing of your data in certain circumstances
Objection: Object to our processing of your data for marketing purposes at any time
Portability: Request a copy of your data in a structured, machine-readable format

To exercise any of these rights, contact us via the Mcluck-us-casino.com help center. We will respond to all requests within 30 days.

6. How We Protect Your Data

SSL encryption protecting all data transmitted between your device and our servers
Two-factor authentication (2FA) available for all account logins
Geolocation verification confirming player eligibility in real time
Access controls restricting internal data access to authorized personnel only
Regular security reviews and continuous monitoring for unauthorized activity
PCI DSS compliant payment processing — full card details are never stored by McLuck

In the event of a data breach that poses a risk to your rights and freedoms, we will notify you and the relevant authorities as required by applicable law.

7. Cookies

McLuck uses cookies and similar tracking technologies to maintain your login session, remember your preferences, verify your geographic location, and analyze platform performance. Some cookies are essential for sweepstakes compliance — including the geolocation verification required to confirm you are in an eligible state. You can manage non-essential cookies through your browser settings, though disabling certain cookies may affect platform functionality.

8. Data Retention

We retain your personal data for as long as your account is active or as required to provide our services and comply with legal obligations. Following account closure, data is retained for the minimum period required under applicable law. Identity verification documents are retained for the period required under US sweepstakes regulations. When retention periods expire, data is securely deleted.

9. Minors

McLuck is strictly for players aged 21 and older. We do not knowingly collect personal data from individuals under 21. If we become aware that a minor has registered, we will immediately close the account and delete all associated data. If you believe a minor has accessed our platform, please contact us immediately via the Mcluck-us-casino.com help center.

10. Changes to This Policy

We may update this Privacy Policy to reflect changes in our practices, legal requirements, or platform features. When significant changes are made, we will notify registered users via email or an in-platform notification. Continued use of the platform following any update constitutes your acceptance of the revised policy.

11. Contact Us

For any questions or requests related to this Privacy Policy or the handling of your personal data, contact us via the contact form at Mcluck-us-casino.com. Live chat support is available to players who have made at least one Gold Coin purchase.